Customer Information & Help Centre
Frequently Asked Questions
Concessions Rebates
Low Income Household Rebate
The Low Income Household Rebate is available to New South Wales residents who meet the eligibility requirements.
The benefits available under the Low Income Household Rebate are explained here:
You can apply for the Low Income Household Energy Rebate if:
You should contact Service NSW on 137 788 or locate a service centre near you.
For further information, go to Services NSW
You can apply online for the Low Income Household Rebate here:
The benefits available under the Low Income Household Rebate are explained here:
You can apply for the Low Income Household Energy Rebate if:
- you're a NSW resident
- you're an on-supplied customer of an energy retailer
- you hold one of the following:
- Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia
You should contact Service NSW on 137 788 or locate a service centre near you.
For further information, go to Services NSW
You can apply online for the Low Income Household Rebate here:
NSW Gas Rebate
The NSW Gas Rebate helps NSW households cover the costs of their natural gas. The benefits available under the NSW Gas Rebate are explained here:
Eligibility requirements apply. You can apply for the NSW Gas Rebate if:
- Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia
- Health Care Card issued by Services Australia, or
- DVA Gold Card marked with either 'War Widow' or 'War Widower Pension', or 'Totally and
Permanently Incapacitated' (TPI) or 'Disability Pension' (EDA).
You should contact Service NSW on 137 788 or locate a service centre near you. For further information, go to Services NSW ].
You can apply online for the NSW Gas Rebate here:
Eligibility requirements apply. You can apply for the NSW Gas Rebate if:
- you're a NSW resident
- you're an account holder of a gas retailer
- you hold one of the following:
- Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia
- Health Care Card issued by Services Australia, or
- DVA Gold Card marked with either 'War Widow' or 'War Widower Pension', or 'Totally and
Permanently Incapacitated' (TPI) or 'Disability Pension' (EDA).
You should contact Service NSW on 137 788 or locate a service centre near you. For further information, go to Services NSW ].
You can apply online for the NSW Gas Rebate here:
Family Energy Rebate
The Family Energy Rebate (FER) helps NSW family households with dependent children to cover the costs of their energy bills.
The FER is available to applicants who were eligible for and received the Family Tax Benefit (FTB) from the Department of Human Services (DHS) in the previous financial year. The benefits available under the Family Energy Rebate can be found here:
To be eligible for the NSW Family Energy Rebate in a given financial year, you must:
The FER is available to applicants who were eligible for and received the Family Tax Benefit (FTB) from the Department of Human Services (DHS) in the previous financial year. The benefits available under the Family Energy Rebate can be found here:
To be eligible for the NSW Family Energy Rebate in a given financial year, you must:
- be a NSW resident
- be an on-supplied customer named on the bill of an energy retailer
- have been the recipient of the Family Tax Benefit (FTB) for the previous financial year and have had your entitlement to the FTB payments finalised by Centrelink
- ensure the person in your household who's registered as the FTB recipient lodges the application.
- The recipient is the person who receives correspondence on FTB from Services Australia.
Life Support Rebate
The Life Support Energy Rebate helps eligible NSW households cover the costs of their energy bills. The rebate is for NSW customers who need, or have someone living with them who needs, to use approved energy-intensive medical equipment at home.
The equipment must be essential for supporting life, such as home dialysis, ventilators and oxygen concentrators. The benefits available under the Life Support Rebate can be found here:
You can apply for the Life Support Energy Rebate if you or someone living at the address of the eligible customer:
is a NSW resident
is an on-supplied customer named on the bill of an energy retailer
has been assessed by a registered medical practitioner to verify that the use of the approved life support equipment is required at their principal place of residence.
For further information, go to Services NSW
You can apply online for the Family Energy Rebate here
The equipment must be essential for supporting life, such as home dialysis, ventilators and oxygen concentrators. The benefits available under the Life Support Rebate can be found here:
You can apply for the Life Support Energy Rebate if you or someone living at the address of the eligible customer:
is a NSW resident
is an on-supplied customer named on the bill of an energy retailer
has been assessed by a registered medical practitioner to verify that the use of the approved life support equipment is required at their principal place of residence.
For further information, go to Services NSW
You can apply online for the Family Energy Rebate here
Medical Energy Rebate
The Medical Energy Rebate helps eligible NSW households cover the costs of their energy bills.
The rebate is for NSW customers who have an inability to self-regulate body temperature when exposed to extreme hot or cold environmental temperatures.
To be eligible for the rebate, you'll need to have a diagnosis that you're unable to self-regulate your body temperature. The benefits available under the Medical Energy Rebate can be found here:
You can apply for the Medical Energy Rebate if you or someone living at the address of the eligible customer:
You can apply online for the Family Energy Rebate here:
The rebate is for NSW customers who have an inability to self-regulate body temperature when exposed to extreme hot or cold environmental temperatures.
To be eligible for the rebate, you'll need to have a diagnosis that you're unable to self-regulate your body temperature. The benefits available under the Medical Energy Rebate can be found here:
You can apply for the Medical Energy Rebate if you or someone living at the address of the eligible customer:
- is a NSW resident
- is an on-supplied customer named on the bill of an energy retailer
- has an inability to self-regulate body temperature
- has been assessed by a registered medical practitioner (who is not the applicant) who has been treating them for at least 3 months
- meets at least one Primary Qualifying Condition and at least one Secondary Qualifying Condition holds one of the following concession cards:
- Pensioner Concession Card issued by the Department of Veterans' Affairs (DVA) or Services Australia
You can apply online for the Family Energy Rebate here: