Your Rights

Even though we have established an Embedded Network, you still have the right to seek out  your own Retailer at any time (sometimes this right is known as ‘Power of Choice’). They may choose to make you an ‘energy only’ offer. However, there is no guarantee that another electricity retailer will be willing to offer you electricity supply. We note that, currently, it may be difficult to find an electricity retailer who is willing to supply a customer within an Embedded Network.
 
Your right to seek your own retailer is a legal right that we will respect at all times.
 
For more information on how to access retailers if you live in an embedded network, please visit the the Australian Energy Regulator’s website: