Complaints & Disputes

Fountain Energy is committed to receiving and resolving complaints in an accessible and transparent way.

A full copy of our Complaints Policy can be found here: 
Complaints Policy

Contact Us to Lodge a Complaint

Fountain Energy accepts complaints lodged on our website, in person, or by telephone, email, or letter You may contact us at any time to lodge a complaint using the following contact details:

PO Box A2577
South Sydney NSW 1235

Phone: 1300 970 024
Email: support@fountainenergy.com.au

External Dispute Resolution
 
All our customers have the right to contact the Energy & Water Ombudsman NSW (EWON) at any time for independent advice and assistance. EWON receives, investigates and resolves customer complaints and disputes.
 
EWON’s contact details
 
Energy & Water Ombudsman NSW (EWON)
Freecall: 1800 246 545
Freefax: 1800 812 291
Online: www.ewon.com.au
Mail: Reply Paid 86550, Sydney South NSW 1234